Look at these hips - Page 41

It was Debbie posting, and I like her (at least from her posts).  She seems genuine.

Hopefully Hans is on his way to visit Chrissy and is getting this mess sorted out.

Oops you are right...... that one I was not as involved in  so don't remember the details off the top of my head so won't spout off now, but will do my homework for ya!!!! I will say that we kept one of those banjo playin pups for ourselves. I don't see how Chrissy's situation is any different. Call me dense.....she refused a replacement........still refuses a replacement......

We are giving her money back against my better judgement. All clients should be treated equal and now she is getting preferential treatment. NOT fair to the others!!!!! Again if she would have let us honor the warranty in the beginning then we wouldn't be having this discussion. Again call me dense, but warranty is written so that everyone gets the same treatment. How many people are gonna be on our backs now because we went outside of the box for her? We all think that we and our circumstances are special. that is just human nature.

I am not sayin that I wouldn't feel the same way she does...believe me I love the dang dogs and yes she did draw the short straw for sure.We have told others NO many time even on this forum. What about Wade? He is ill and has a potential problem with the pup. If he does produce the pictures am I supposed to go outside of the box for him too? Where does it stop? That st why the warranty is in place. All my life I was taught to use the KISS method. The terms of the warranty are to keep it simple, for both parties.


It is hard when you are in this kind of business to keep the emotion out of it. I am just giving it my best shot. Animals produce lots of emotion in all of us.


Thanks
Debbie  
 

Thanks Red Sable.....You won't get anymore genuine than I am. I was always told to say it like I see it. This is how I see it....like it or not. That is what makes the world go around right? Yes he is on his way to Tucson, that is why I am at the computer or I would not be able to get on here.



Schaferhunden.....go outside and play with your dog. You need the stress relief.....Have a nice Day



Debbie  

Debbie:

Was Wade told of the folded ear before he got the pup?  If I remember correctly Wade didn't know about the ear nor did he know the pup wasn't bred by Jinopo. 

  The girl that got the pup from the littermates wasn't aware of the close inbreeding, and Chrissy wasn't made aware of the overbite.

I think full disclosure about EVERYTHING is only fair, especially when you are buying a pup sight unseen for a large amount of money and high shipping costs (which buyer pays to return defective pup). 

It is all about trust and honesty. 

  The warranty comes into play for things that are NOT known, such as hips  elbows etc.

Debbie, not to beat a dead horse, but the over bite was never mentioned to the buyer before shipping. That error was not Chrissy's and that is why you are returning her money, really, it has nothing to do with preferential treatment even if that is how you are taking it.

The correct outcome is taking place, that is good and honorable for you and Hans. Sorry, couldn't resist! LOL

Red Sable....Wade got pup at 8 weeks. I have e-mails from him that states pup wonderful and perfect...not a direct quote but in general. We were not told about the ear until pup was older. He was at that stage when their ears were going every which way, advised him to watch and keep us posted. Many times he said all was good ( as he and Hans were buddies and spent many hours on the phone shooting breeze) it wasn't until he got papers that he turned the ear thing into a big deal. He NEVER stated that he wanted the papers to have a certain kennel name attached. He discussed certain breedings. We thought he was looking for breeding NOT name. Jiri sells pups to people and then those people come back sometimes to breed. So essentially the pups are our pups. He will either sell his pick as stud fee or at times help the owner of bitch sell the  whole litter. Again, they are viewed as our dogs since pups came from Jinopo kennel. We thought Wade wanted a pup from Jinopo stock....if you will....not name. In fact that did not even cross our mind.



Again, I need to do my homework on the inbreeding before I spout off.


Can't throw Jiri under the bus and accuse him of anything. He says that he didn't know about the bite and we must believe him. We have been in business with him for a long time and he has been a good partner. Hans did not see the bite at the airport. Again Chrissy did not see it for many days, and she was with the pup.....probably kissing it and smelling that good ol puppy breath. I am not making up excuses, just is what it is....the proverbial s*** happens. Again we are not perfect, but when something comes to our attention we DO try to rectify the problem. Do you think we like this kind of crap to go on?


We always think we are providing a full disclosure.....really we are not the creeps that some of you on this forum would like to believe.


Beetree....I think that i answered your post above too...


Debbie

Chrissy,  I'm glad to see that by posting this here has made Ole Han's step up and do what he needed to do months ago. I wish you luck this week when you take your boy in for his elbow X-rays. Although you have had such a bad experience with Han's and Jinopo, know that there are other breeders out there that have some common decency for the dog and client.

I only hope this teaches the members of this board that oil fixes the squeaky wheel and that there are some really shady breeders out their even well known breeders.

Now to address you Debbie,  yes you maybe tired of the crap being said about Hans. What about the 2 pups that you had shipped to a friend of mine in Illinois ( which name will be with held ) . To refresh you memory a bit, this occurred right about the time Han was back in the Czech Republic dealing with his mother passing away.  These 2 pups were sent out and when this person received the 2 pups they looked like they had not eaten in days due to the cociddia and giardia.
When this person got the pups home he discover that the male has a umbilical hernia the size of a nickel.  After discussing these issues with you ( Debbie ) he was told that you couldn't take back the pups right away and he treated these sick pups for almost 2 weeks before sending them back.

My question to you and Hans is why this person had to pay for the vet treatments and shipping both ways when these pups left your place in Arizona sick already.  This was a client that was a repeat customer of yours!! You 2 only refunded him the price of the 2 pups and made him eat the cost of shipping both ways and medical treatment paid to his vet  Is this the true way you and Hans work your puppy sales? Is it truly the money talks and dog walks to you 2? You say you are tired of this crap going on, well then I think it is time to stand behind what you sell here and not wait to hope one gets tired of no return call or response to emails sent.

Debbie 
 You should have been a decent person and told your husband to refund the money.
They way i see it is if Prager Hans was not named on this thread neither of you would be offering anything "So Again call me dense"

I thought Hans and Chrissy were discussing options, and Hans was discussing with Jiri before? Remember a bunch of pages ago when Chrissy said she wasn't naming names because they were talking? She mentioned that she had already refused a replacement based on the teeth? I don't think it's fair to say if he hadn't been named nothing would be done. If I understand correctly, a replacement had already been offered, as per the warranty she agreed to. 

Don't get me wrong, I think refunding her money is the right thing to do in this unusual circumstance, but to pat yourselves on the back like you're solely responsible for justice being served seems a tad grandiose.