Canine Fences ticked me off

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by beetree on 27 October 2010 - 14:10

Ok, are there any electronic know-it-alls here? I thought I was going to get a new Invisible fence micro collar upgrade, but since my dog's collar has been lost for weeks, they wouldn't honor the upgrade sale price, even when I asked them to make an exception for me, their very good customer! I said I'd gladly send them the old collar if I find it, I only have one dog!

So when they said NO, I said sell me your cheapest. Then the guy starts adding in extra time charges (he made a phone call to ask his manager if they'd give me a break!), so I told him I wasn't going to buy anything or pay anything, since he did nothing and I got nothing.

Does anybody know when I can figure out what frequency I am on, if I can find an off brand replacement collar that will work? I mean really, my dog doesn't even need it anymore, but how long that will last.... I don't want to take the chance.

Thanks for any help.

by beetree on 27 October 2010 - 16:10

Any suggestions on a brand that would work?????????? PUH LEEZE

by DenWolf on 27 October 2010 - 17:10

It looks like your "dealer" uses the Invisible fence brand...

You can try contacting them directly here...

www.invisiblefence.com/contact_us/index.asp

They might only sell to other dealers... but there are LOTS of dealers...

Your system should have a transmitter unit that they installed somewhere on your property.. that would be connected to the wires, or antenna, that is buried underground.
Find the transmitter unit, and it will have a serial number printed on it, and also the frequency at which it is transmitting a signal.

Tell the Invisible fence company about your problem with your "dealer", and see if they will work directly this one time with you.. or if they won't, get a list of other "dealers" who sell their product and contact each one till you find one that will work with you.

As a last resort, you might have to change brands of fence.. but the labor intensive part (burying the wire/antenna) is already done, so it would be easier to install a different brand to the exisiting antenna (wires).

Good luck...

by beetree on 27 October 2010 - 17:10

Thanks! The frequency box is on top of the garage ceiling, I'll wait for my DH to get home and climb the ladder to find the frequency. And I will see about calling directly to Invisible fence, you'd think a business would care about a little good will with their longstanding customers. We shall see.

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