Much of your country is run from here by outsourcing, don't ridicule us - Page 3

I have learned that care and love for the dogs is not directly related to how affluent the owner of the dog is.
I have seen dogs being treated with more care, love, common sense and respect by bums begging on the corner for a dime, then by many rich and affluent people.
I personally am dividing people on good and bad. And I for one would not hesitate to send the dogs to India or elsewhere where I know that they would be loved and cared for.
 I also believe that  communication through common interests in dogs with people from  other cultures and races helps us to understand each other.
Prager Hans
http://www.alpinek9.com

I know it sounds like  a hippie bumper sticker (sorry about that), but I really believe that.
Prager Hans

"Outsourcing" means sending work (jobs) outside of the United States, where it can be done more cheaply, and/or without benefits like medical, retirement, etc. In essence, instead of employing Americans to do the work, for example customer service, a compnay hires a group in India or Taiwan to answer customer phone calls, billing, etc. Given the multitude of cultures, languages and accents in the US, the customer service to yet another culture/language/accent does not make for good, or even effective, communications.

Mystere, your definition of outsourcing is broadly accurate. But what it does not take into account are jobs that move abroad because of a multitude of factors. For example, when Americans shifted their preference to Japanese cars away from Detroit it resulted in an adverse impact on jobs within the auto industry. So this was not a case where loss of jobs occurred because GM or Ford shifted their operations abroad - though there was some of that as well. Most of the job losses resulted from Detroit's market share declining.

Your point about customer service is well made. I personally don't have a problem with someone providing customer service with a foreign accent because I don't have a problem understanding them. I tend to have more of a problem with the fact that outsourced customer service tends to go by  the book - they tend to follow a script in terms of addressing a problem.

But the dilemma that faces the American consumer is that he/she wants the best customer service but is reluctant to pay for it. There are a few companies that actually provide US based customer service but the consumer has to pay a premium for it - there are relatively few takers except for business customers. You are an exception in that you are willing to shop at Nordstrom because you get better customer service and you are willing to pay for that better service.

A classic example of markedly inferior customer service compared to a couple of decades ago is within the airline industry.  The extent to which this has changed is quite extraordinary - and it has nothing to do with outsourcing but rather that the consumer is not willing to pay higher prices and is willing to forgo the perks that we used to get with air travel. So we pay for bags that we check in, pay extra for an aisle seat or one that has more leg room, pay for meals, etc.

I recently missed a connection on a recent domestic flight and was put on a later flight on which there were no coach seats available.. So I was given a choice between getting on a later connection or paying extra for a business class seat on that flight. In days gone by, the airline's primary concern would have been to minimize the inconvenience to a passenger and I'd have been given a complimentary upgrade!

So in essence we get what we are willing to pay for!

I thought that the original topic was that:"... we should not sell dogs to India because the conditions which are obvious from ads here are not very good." (freely quoted)
I know that this vile statement did not needed to be dragged out from older post. But I can see why someone from India would be sore about it for even a life time. I am from Czech and even so it was funny I am still little sore about the "Wild and crazy Czech guys " stunt on SNL. I would not be angry about it but am little sore. So I can relate to it. Same way as I get sore when someone in Europe or elsewhere  bashes USA.
Prager Hans
http://www.alpinek9.com