email BilJac and complain

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by DebiSue on 01 August 2009 - 12:08

Hello all,

I have sent an email to BilJac asking them to notify me that they have awarded Jaxson a year's supply of free food. I let them know what a farce their contest turned out to be and that I felt it was only right that they acknowledge they have been duped and provide Jaxson with the same prize as first place. If they get enough complaints, maybe they will agree to it. It's worth a try. Send your comments to:

custserv@BilJac.com

Thanks to everyone who made the effort to vote for Jaxson.
Deb

by mking on 01 August 2009 - 13:08

I already sent my email to them last night. I also told them that I thought Jaxson should get food as well. I let them know that a discussion of their "farce" of a contest was plastered all over a worldwide message board. Maybe if more people email, they will do something.

by Krazy Bout K9s on 01 August 2009 - 13:08

I sent my letter stating that if they didn't we would boycott the food and tell everyone else to boycott the food also.
That it would be bad publicity for Bil-Jac not to award 1 yr of food to the SPECIAL NEEDS MEGASOPHAGUS PUPPY JAXSON.
STEPH
MONTANA GSD RESCUE

by JRANSOM on 01 August 2009 - 14:08

I emailed them too.

Jen

by DebiSue on 01 August 2009 - 17:08

I'm still waiting on my reply but I may not hear from them until Monday. Anyone else sent them a message?

by DebiSue on 01 August 2009 - 17:08

First Place: Buddy
Prize: A year’s supply of Bil-Jac Premium Dog food (one bag per month) and three personal email coaching sessions with Bil-Jac’s celebrity dog trainer Joel Silverman.
Second Place: Jaxson
Prize: Six month’s supply of Bil-Jac Premium Dog food (one bag per month)
Third Place: Ellie-Mae
Prize: One bag of Bil-Jac Premium Dog food

Our winners will be contacted shortly! Thanks to all who have submitted photos and participated in Bil-Jac’s Cutest Dog on Facebook Contest – in our eyes you all are truly the cutest dogs!

It's better than nothing but I still think they should award Jaxson more. This message along with pictures is what you will find this morning if you check the site now.

Congrats to Jaxson for hanging in there.

by pawstoupdate on 14 August 2009 - 21:08

So sorry I didnt see this sooner guys!!! Anyways, thank you for taking the time to VOTE and for taking the time to email them! you are all awesome! 6 months is awesome still and we are excited.

Thank you!!!!

by Krazy Bout K9s on 15 August 2009 - 04:08

I never received a reply to my complaint email...at least Jaxson got something, give him a hug for us,
Steph
Montana GSD Rescue

by DebiSue on 16 August 2009 - 11:08

Steph,

Me either. Guess that tells us what they think of us, huh. That's ok. I'm not buying their food. It's the least I can do. I wonder if Jaxson gets a large bag of dog food every month or if it is the same size bag as Buddy. A 6mo supply for a GSD vs a JRT. Hmmmm. Like you say, at least Jaxson got something.
Deb

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