continental / united merger - petsafe??

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by SitasMom on 15 May 2012 - 03:05

I've been trying to book a flight for a puppy on PetSafe for the past 5 days and the wait is 30+ minutes... got a flight, then had to reschedule, after finally rescheduling - they didn't send the confirmation email. My client is livid, my cell phone is way past out of minutes and once again I'm on hold.....

Anyone else having trouble booking with PetSafe?

by leoetta on 15 May 2012 - 03:05

For the past couple of months the hold times have been outrageously long. They used to answer sometimes before the phone had a chance to ring.This new system whatever it is needs to go. When you complain about the wait they just tell you they are really busy which I think is not the real reason at all. If you got the confirmation number I would think you would be okay, but an email would sure make you feel better. :)

by SitasMom on 15 May 2012 - 04:05

I had to call (and wait) 4 times to get a flight corrected and email confirmation....
I asked if they would give me the minutes back on my phone and they laughed.

by delacruz germanshepherds on 15 May 2012 - 13:05

Yes I had a flight scheduled for today to CA and was called that this flight was Canceled and was rescheduled to the 25 of this month no conformation # . So I scheduled the flight with Delta and the puppie will leave on the 17 th.

by Ramage on 15 May 2012 - 13:05

I had to wait on hold a few times for 20+ minutes and reschedule once, but I finally managed it all. I just put the phone on speaker and go about my business while I wait.

No one informed me they changed offices, though, so when I got to Orlando I parked on the wrong side of the airport and had to push a heavy cart and dog all the way across the entire airport and then ask a bunch of people where the office was. I guess I can't complain too much ... the employee was WAY nicer than the Continental employees EVER were.

by SitasMom on 15 May 2012 - 13:05

my puppy buyers will be very upset if the flight is postponed.......
i used up all my minutes plus had to pay for 120 extra minutes on my phone becasue of petsafe's mess......not a good way to conduct business!

i may never use them again.

by delacruz germanshepherds on 15 May 2012 - 13:05

I know I won't use them again they are some unfriendly people ,not a way to do business specially dealing with live animals.

by swingfield on 15 May 2012 - 15:05

45 minutes on hold!! I did get a conformation email... but had to call 3 different times to schedule flight.. all with over 45 minute hold and then they closed on me while I was on hold one of those calls..!! argh..! this is not helping us ship at all!! the only good news was I able to get her into the small airport 20 minutes near my home !! and they were $150 cheaper than Delta ..

by SitasMom on 15 May 2012 - 15:05

my cell phone bill from being on hold will be over $150 for the extra minutes....grrrr

by swingfield on 15 May 2012 - 16:05

wow.. that stinks.. sorry! I never even thought about the minutes used! I dont have unlimited either.. geez. I better look at my bill !

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