Try again...Response from Canidae - Page 1

I could no longer post to the original thread so here is the response from Canidae. It was a typical response and answered none of my questions.

I will no longer feed their food now even if they were wrongly accused as I hate it when a company can't write personally.

Birdy...

Here is their response to my questions.

Date: Wed, 12 Sep 2007 13:41:15 -0700
From: "support@canidae.com" <support@canidae.com>
To:  rollendonner@yahoo.com
Subject: Re: Website: General Email Form

Dear  Birdie, (couldn't even spell my name correctly.)

 

Unfortunately, with the advent of the internet, forums and blogs, institutions and individuals can make anonymous claims which can be both true and false.  CANIDAE is now being subjected to claims that our products may contain acetaminophen. We do not put acetaminophen in our products in any way, shape or form, nor is it used in any of our ingredients. Our products are made with ingredients from US suppliers; we do not use Chinese or other foreign suppliers.

 

There is one report by one unconfirmed laboratory that has given rise to these claims.  That same laboratory also claimed acetaminophen contamination in other products that the FDA and the laboratory at the University of California examined as well and as to which those laboratories found that the claims could not be validated.  We are not aware of any other private or government laboratory claiming to have found acetaminophen in pet food samples.

 

Nonetheless, CANIDAE takes any such allegation extremely seriously and is working hard to acquire as much factual information regarding these allegations as possible.  We have already sent a battery of samples to be tested by the most current and reliable test methods available.

 

CANIDAE is committed to producing quality Dog and Cat Food. It is our commitment to provide your pets with safe, nutritious foods, free of wheat, corn and soy! It's the CANIDAE way!

 

Sincerely,

Canidae Pet Foods



my response next page...I wish Oli would allow longer posts

Con't-

continued from last post. My initial inquiry below:

<mailto:rollendonner@yahoo.com>rollendonner@yahoo.com wrote:

Birdy Sims

(417) xxx-xxxx
email: <mailto:rollendonner@yahoo.com>rollendonner@yahoo.com

Message: Hey...

I wrote you a couple of months ago and asked if you changed your formula on the All stages food as my dog was refusing to eat it.

You wrote me back saying nothing had changed.

I am sitting here with most of a stale bag of food as my dogs refuse to eat it.

Now I'm told it was/is tainted and you didn't contact anyone.

Here is the information I have just received. Please tell me what and if this is really true?

<http://petfoodtracker.blogspot.com/2007/09/canidae-dry-dog-food-tests-positive-for.html>http://petfoodtracker.blogspot.com/2007/09/canidae-dry-dog-food-tests-positive-for.html

Canidae Dry Dog Food tests positive for Acetaminophen in Private Test

I've been a loyal customer from your beginnings but I'm sure not happy about being lied to.

The dogs won't eat it so somethings up. You say no formula changes and now this? One of you are lying and I'm not happy about it.

Looks like I wasted my money and that food is going in the garbage.

Please respond with more than a canned message. If I get some "macro" letter I'll publish it on all dog sites I belong to. Give me a real person with an answer.

Plus, tell me where to send my receipt so you can issue me a store credit for another 40 lb bag of food as I've long since threw the bag away when you told me last time nothing had changed.


Sincerely,

Birdy Sims

Birdy, I strongly suspect you hit a bad batch......my dogs don't like everything, but they have never refused to eat the Canidae.

I raise my puppies on this as well and to date have NOT seen any ill effects..quite the contrary....Their coats are shiny and their wait gain is normal.

As we all know, it's a genetic roulette to breed, I had one pup who developed  a wiry type coat, like a bad hair day  (?)  forgot what the name for the problem was (no  tolerance for corn etc) but.they put the dog back on Canidae  and he  is back to normal, the showpiece he showed he would be.

To make  a long story short, I do support this food for MY dogs and recommend this food  for my puppy clients.  I must add thought that I DO add  raw meat yogurt and cotttage cheese, along with Vitamin E and flaxseed oil.

PS IF they were slipping I am SURE they are now on their toes again:):):):):)

Sunshine, Maybe you want to send them a sample of the food and keep the rest, if they get a sample they can test it themselves. i would sen the informatuion onthe bag along with it and receipt copy.