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by VomRuiz on 17 January 2010 - 10:01
Ok I am not one for coming on here and posting RANT threads.... but I have got to get this off my chest to people who will understand...
I work as a groomer at a pet supply store that also offers dog training classes (I don't know whether I can state the name, but it's not important anyway).
So today a woman came in to have her 8 month old GSD bathed and her nails clipped. Another employee had explained to her that if we could not get the nails done safely (for us or the dog) we recommend she go to the vet.
The lady came back to pick her up and I watched her take an Electric collar out of her purse to put on the puppy. Now I am NOT against these collars whatsoever WHEN they are used properly and for the right reason on an ADULT dog.
This dog lays on her back biting at the collar and pushing and kicking at the owner with her paws. FINALLY the woman got the collar on her and immediately starts zapping the dog and telling her to sit.
The dog doesn't sit and she says "Come on" and walks out the door. I just stood there dumbfounded.
At my company, there are certain things that I can get fired for for saying, no matter how nicely I say it. (For example if a two year old shih tzu comes in and has never even seen a brush in it's life, and is matted to the skin and has infections under it, we cannot tell them they are neglecting their dog-) Anyway I need my job so I kept my mouth shut for the moment. So on with the story......
She returns a few minutes later saying the dog's nails were not clipped. I assumed since the kid who bathed her was inexperienced and a bit lazy he didn't try, so another groomer and I told her we would TRY.
We took the dog in back and had one person hold her. She was fighting, but I was able to get one paw done before the kid holding her lost his grip and she bit me. It wasn't a bad bite at all, just a scrape,not much blood.
So another girl went to put a muzzle on her and she bit her and expressed her anal glands so I said "That's IT, this dog is too stressed."
I brought her back out to her owner and told her she needs to take the dog to the vet for the nails. I told her she expressed her glands, bit two of us and tried to bite another person, to which she indignantly replied "MY DOG HAS NEVER TRIED TO BITE ANYONE!"
I showed her where I was bleeding and she scoffed at me.... I then mentioned that my store offers dog training. The lady said "I brought her here for training and it didn't do a damn thing!"
I don't know whether she was lying or not BUT my store will either offer a refund or let the owner take the course over if they are not satisfied...Even though from what I have seen it's painfully obvious that some of the owners do NOT train at all at home!
So I then told her gently that maybe it would be a good idea if she tried a private trainer. WELL.....
This lady SCREAMED at me that she COULDN'T BELIEVE!!! that I told her that her dog needed training. (I was actually thinking that the OWNER needed training!)
NOW this is a woman whose dog was dragging her around, snapping at everyone who tried to do anything she didn't want them to do, AND at the same time being zapped with an E Collar at 8 months old!!!!!
I was just so sickened and ANGRY at this woman and my heart went out to that poor dog! I can only imagine it's just a matter of time before the dog is in the shelter. I can only hope that the dog is not ruined beyond repair :-(
Well thanks for listening... I really needed to vent
Stacy
I work as a groomer at a pet supply store that also offers dog training classes (I don't know whether I can state the name, but it's not important anyway).
So today a woman came in to have her 8 month old GSD bathed and her nails clipped. Another employee had explained to her that if we could not get the nails done safely (for us or the dog) we recommend she go to the vet.
The lady came back to pick her up and I watched her take an Electric collar out of her purse to put on the puppy. Now I am NOT against these collars whatsoever WHEN they are used properly and for the right reason on an ADULT dog.
This dog lays on her back biting at the collar and pushing and kicking at the owner with her paws. FINALLY the woman got the collar on her and immediately starts zapping the dog and telling her to sit.
The dog doesn't sit and she says "Come on" and walks out the door. I just stood there dumbfounded.
At my company, there are certain things that I can get fired for for saying, no matter how nicely I say it. (For example if a two year old shih tzu comes in and has never even seen a brush in it's life, and is matted to the skin and has infections under it, we cannot tell them they are neglecting their dog-) Anyway I need my job so I kept my mouth shut for the moment. So on with the story......
She returns a few minutes later saying the dog's nails were not clipped. I assumed since the kid who bathed her was inexperienced and a bit lazy he didn't try, so another groomer and I told her we would TRY.
We took the dog in back and had one person hold her. She was fighting, but I was able to get one paw done before the kid holding her lost his grip and she bit me. It wasn't a bad bite at all, just a scrape,not much blood.
So another girl went to put a muzzle on her and she bit her and expressed her anal glands so I said "That's IT, this dog is too stressed."
I brought her back out to her owner and told her she needs to take the dog to the vet for the nails. I told her she expressed her glands, bit two of us and tried to bite another person, to which she indignantly replied "MY DOG HAS NEVER TRIED TO BITE ANYONE!"
I showed her where I was bleeding and she scoffed at me.... I then mentioned that my store offers dog training. The lady said "I brought her here for training and it didn't do a damn thing!"
I don't know whether she was lying or not BUT my store will either offer a refund or let the owner take the course over if they are not satisfied...Even though from what I have seen it's painfully obvious that some of the owners do NOT train at all at home!
So I then told her gently that maybe it would be a good idea if she tried a private trainer. WELL.....
This lady SCREAMED at me that she COULDN'T BELIEVE!!! that I told her that her dog needed training. (I was actually thinking that the OWNER needed training!)
NOW this is a woman whose dog was dragging her around, snapping at everyone who tried to do anything she didn't want them to do, AND at the same time being zapped with an E Collar at 8 months old!!!!!
I was just so sickened and ANGRY at this woman and my heart went out to that poor dog! I can only imagine it's just a matter of time before the dog is in the shelter. I can only hope that the dog is not ruined beyond repair :-(
Well thanks for listening... I really needed to vent
Stacy
by steve1 on 17 January 2010 - 11:01
Hi Stacy
A nasty experience for you, Firstly i think right away a Muzzle on the Pup would have been wise before trying to trim its nails as if you do not know the Dog well it is not worth taking chances anyway plus if you catch the quick it may then snap anyway but that is perhaps for another time now
Regards the very poor Dog owner i think i would be joining the dole queue now for i would have asked her if i could put the E Collar around her neck and then give it a good blast just to see if she liked it, for sure she would have gone on her back with her legs in the air but i would not have tickled her tummy, instead i would have given her another blast to straighten her up again
I really thing your Firm can do without those sort of people as customers, for it will in the end get them a bad name
I hope the bite or graze is not too bad i expect you will get more from Indi
Steve1
A nasty experience for you, Firstly i think right away a Muzzle on the Pup would have been wise before trying to trim its nails as if you do not know the Dog well it is not worth taking chances anyway plus if you catch the quick it may then snap anyway but that is perhaps for another time now
Regards the very poor Dog owner i think i would be joining the dole queue now for i would have asked her if i could put the E Collar around her neck and then give it a good blast just to see if she liked it, for sure she would have gone on her back with her legs in the air but i would not have tickled her tummy, instead i would have given her another blast to straighten her up again
I really thing your Firm can do without those sort of people as customers, for it will in the end get them a bad name
I hope the bite or graze is not too bad i expect you will get more from Indi
Steve1
by Sheesh on 17 January 2010 - 11:01
Sorry you had such a crappy experience Stacy. Unfortunately you can't help people who don't want to be helped.
Hopefully this woman will realize she needs major assistance before an innocent person is seriously hurt from her ignorance.
Theresa
by Ryanhaus on 17 January 2010 - 13:01
Sorry Stacy,
That would have totally ruined my day too, I sold a pup to a lady similar to what you're describing,minus the shock collar, it was just that she never socialized or trained her dog, and let it out in the yard with her bad tempered female gsd she has.
I offered to take her dog back and refund her money, or I was going to pay for a private trainer to evaluate her dog, then I would pay for her dog training classes also, they take place in 10 minutes from her house, OH, she was too busy, never heard from her again.
Just another nice gsd being ruined by a stupid owner.
You have probably heard it before, but.....
You can't fix stupid........
That would have totally ruined my day too, I sold a pup to a lady similar to what you're describing,minus the shock collar, it was just that she never socialized or trained her dog, and let it out in the yard with her bad tempered female gsd she has.
I offered to take her dog back and refund her money, or I was going to pay for a private trainer to evaluate her dog, then I would pay for her dog training classes also, they take place in 10 minutes from her house, OH, she was too busy, never heard from her again.
Just another nice gsd being ruined by a stupid owner.
You have probably heard it before, but.....
You can't fix stupid........
by AKGeorgias mom on 17 January 2010 - 15:01
I worked at a boarding and grooming kennel when I was in high school, and I had to leave because it was impossible to watch animals being mistreated and not being able to say anything about it. All we can hope for is that someone pulls their head out of their a$$ before that dog seriously injures someone.
Opal
Opal
by tuffscuffleK9 on 17 January 2010 - 16:01
Stacy,
What an IDIOT of a human and a pitiful situation for the dog. I don't know what the store policy is but a muzzle (even a soft one) is not a bad idea on all dogs until you know the dog.
Good luck with your career it takes a special person to do your job. Hang in there.
Also, to CYA with a customer like this. Make notes, plenty of notes, she sounds like the kind that will come back and make you out to be the bad guy. Report the incident to your mgr. if you don't I bet she will so be proactive. Oh! and be sure and make notes of the dogs age and inappropriate use of an Ecollar.
You were right to vent here,
Tuff
What an IDIOT of a human and a pitiful situation for the dog. I don't know what the store policy is but a muzzle (even a soft one) is not a bad idea on all dogs until you know the dog.
Good luck with your career it takes a special person to do your job. Hang in there.
Also, to CYA with a customer like this. Make notes, plenty of notes, she sounds like the kind that will come back and make you out to be the bad guy. Report the incident to your mgr. if you don't I bet she will so be proactive. Oh! and be sure and make notes of the dogs age and inappropriate use of an Ecollar.
You were right to vent here,
Tuff
by Krazy Bout K9s on 17 January 2010 - 16:01
Stacy,
I am sorry you had to go through that. It happens every day unfortunately...I see it constantly, and that is why we get so many into rescue...lack of proper training...maybe if the breeders kept the dogs longer and did the puppy training for the people till 12 weeks old, the pup will retain that training and be a better dog for it. The basics can be done that young and then they are easier to work with.The breeders can also insist in their contract that the puppy is taken to continued obedience training with a qualified GSD trainer, there is a difference.
My very fist GSD puppy was totally obedience trained on and off lead by the time he was 6 months old. Everybody raved how well trained and mannered he always was...
I did the basics myself and then brought him to puppy class to socialize him with dogs other than mine...then onto more as he got older, just because it was fun and we both learned and got to socialize...
I think we need to take a different look at training all dogs sooner rather than waiting till they "grow up" Then it is usually too late. It is proven in many behavioral books that the learning period is 7 weeks to 6 months old...Now we just need to learn how to train the owners and breeders...
Another option: You can also start your own grooming studio in your own home or rent a small spot, and make alot more money. Then you can pick and choose your customers and not get fired when you say or do something they won't like... ;-)
Be an Entrepeneur and Get Out There...I did when I was in my 20's and did terrific...
Hang in there, and I totally understand your frustration...
Don't mean to hijack your thread, but I think this is a great chance to look at different options for puppies to keep them in their prospective homes..
Steph
I am sorry you had to go through that. It happens every day unfortunately...I see it constantly, and that is why we get so many into rescue...lack of proper training...maybe if the breeders kept the dogs longer and did the puppy training for the people till 12 weeks old, the pup will retain that training and be a better dog for it. The basics can be done that young and then they are easier to work with.The breeders can also insist in their contract that the puppy is taken to continued obedience training with a qualified GSD trainer, there is a difference.
My very fist GSD puppy was totally obedience trained on and off lead by the time he was 6 months old. Everybody raved how well trained and mannered he always was...
I did the basics myself and then brought him to puppy class to socialize him with dogs other than mine...then onto more as he got older, just because it was fun and we both learned and got to socialize...
I think we need to take a different look at training all dogs sooner rather than waiting till they "grow up" Then it is usually too late. It is proven in many behavioral books that the learning period is 7 weeks to 6 months old...Now we just need to learn how to train the owners and breeders...
Another option: You can also start your own grooming studio in your own home or rent a small spot, and make alot more money. Then you can pick and choose your customers and not get fired when you say or do something they won't like... ;-)
Be an Entrepeneur and Get Out There...I did when I was in my 20's and did terrific...
Hang in there, and I totally understand your frustration...
Don't mean to hijack your thread, but I think this is a great chance to look at different options for puppies to keep them in their prospective homes..
Steph
by Ninja181 on 17 January 2010 - 17:01
Well Stacy here is my take.
I've dealt with customer service for over 40 years. I'm still at it.
About 90% of the population are nice people that you can talk to and reason with.
About 5% need a little stroking, reassuring etc., but they will come around.
The last 5% of the population should just be taken out back and shot. Because no matter what you say, or what you do, or what you give them it's never enough. They will bleed you dry. You will never satisfy this 5%.
You went above and beyond, problem is you were dealing with one of the last 5% that I mentioned. Don't let it bother you, no matter what you did she would complain anyway. I feel bad for you and her Dog. She was a witch.
Keep your head up!
Best wishes Ninja
I've dealt with customer service for over 40 years. I'm still at it.
About 90% of the population are nice people that you can talk to and reason with.
About 5% need a little stroking, reassuring etc., but they will come around.
The last 5% of the population should just be taken out back and shot. Because no matter what you say, or what you do, or what you give them it's never enough. They will bleed you dry. You will never satisfy this 5%.
You went above and beyond, problem is you were dealing with one of the last 5% that I mentioned. Don't let it bother you, no matter what you did she would complain anyway. I feel bad for you and her Dog. She was a witch.
Keep your head up!
Best wishes Ninja
by Jackal73 on 17 January 2010 - 17:01
... she zapped the dog repeatedly with the collar *before* you tried to do her nails, etc? No wonder she bit!
Some people shouldn't have dogs, and this woman is an example. Unfortunately the dog, and everyone else around are the ones who suffer for it. Just wait, the dog will end up nailing the owner, probably sooner rather than later. And then the poor thing will probably end up being destroyed.
You have my heartfelt sympathies. What a horrific situation.
Some people shouldn't have dogs, and this woman is an example. Unfortunately the dog, and everyone else around are the ones who suffer for it. Just wait, the dog will end up nailing the owner, probably sooner rather than later. And then the poor thing will probably end up being destroyed.
You have my heartfelt sympathies. What a horrific situation.
by Justk9s on 17 January 2010 - 17:01
Stacy,
That is horrible. What a B****. I guess that is why I dont have a "deal with the public job" lol I would have told her off.
That poor dog. The dogs sounds like it needs some serious help now..
KIM
www.justk9s.com
That is horrible. What a B****. I guess that is why I dont have a "deal with the public job" lol I would have told her off.
That poor dog. The dogs sounds like it needs some serious help now..
KIM
www.justk9s.com
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