This RUINED my day! - Page 2

I'm with you Kim, they could have taken my job and shoved it and I may have ended up in jail for whooping this bitches ass!

STACY IM SO SORRY YOU HAD TO GO THROUGH THIS.  I WOULD LOVE TO TAKE YOU TO A&W FOR A PAPA DOUBLE BURGER BASKET.  THE PROBLEM IS THAT IM STILL NOT HEALED FROM THE BEATING YOUR HUSBAND GAVE ME THE LAST TIME I TRIED TO SPEAK TO YOU.   I HAVE A POSITIVE OUTLOOK THOUGH.  IM VERY HOPEFUL IN GETTING A RELATIONSHIP WITH A NURSE.

Stacey,

I work as a groomer and incounter dogs like this almost daily. furtunalty most of the owners are very understanding.

I write notes on all the dogs cards and if there is a problem with the owner, I let my boss know right away to cover my butt.

Many of the dogs I groom were kicked out of other shops fo there aggressive behavior so the clients are very appreciative that were able to groom them, tho they pay dearly for it. 

I so hate idiot owners.

I will also not hesitate to muzzle a dog if they show any signs of aggression. I also charge alot more to groom these aggressive dogs. If I have to work alot harder to get them groomed and chance me getting hurt, the owners will pay it.

Grooming is a thankless job for the most part but you do get the owners who really appreciate the work you do.

Good luck
Holly

The poor dog, & poor you! Do report this to your manager.....CYA, CYA, CYA! That would ruin my day, too! jackie harris 

Thank you all who responded and who have "been there" ... Steph great idea and I was going to suggest a qualified GSD trainer to her but she wasn't having it! When I had a litter about a year ago (there were only 2 pups) I made sure that they were both neutered AND put in the contract that the dogs HAD to be trained by a qualified trainer. The dogs are doing great and I am confident that if ever I need to take either (or both!) of them back, I will not have a problem rehoming them.  I have thought about going into business for myself and may do that in the future. I am moving soon so it's not the right time, but I have big dreams which include offering basic training, boarding and day care :-)

To those who mentioned it....I sure did CMA! I and another groomer went directly to a manager and explained the situation and also told him maybe he should have a look at the video (yes, we have cameras in the lobby!) So he could see her struggling with the dog on it's back for a full 5 minutes trying to get the E collar on her. The manager said "She got MAD because you suggested training?" LOL My company pushes all employees in every department to take training classes with them, so actually I did follow policy...well except maybe the part about going to another trainer ;-) But even if my job called me out so to speak on that... I will stand my ground and get fired before I back down from that one, no matter how much I need my job! :-)

Jackal, You are right on! I was thinking that the poor dog was probably already stressed out and wrongly assumed that with my nearly 20 years of raising and rescuing dogs, I may be able to get it done with help. I knew the risk and luckily no one was injured badly.
Steve, That was also part of the reason I didn't muzzle the dog from the start. It's strange, but some dogs when they are already upset will panic even more once the muzzle goes on, so I wanted to give it a try without one.

Holly,
It can be a very thankless job, but I do have to say that the majority of my request clients are very understanding of how their dogs are. But then sometimes I have to be the "bad guy" and tell the owner in a nice way that their dog is NAUGHTY. Unfortunately some groomers (including some who work with me) LIE and tell the owners that their dogs were wonderful when they were NOT. Then when I groom them and tell them the truth and/or add special handling charges, the owners assume that either I was mishandling the dog causing it to act out, or that the dog "just didn't like me"
Today two of the dogs I groomed, a toy poodle and a bichon were so matted that I barely got a #10 through them and the ur came of like shearing  a sheep! I'm sure you have to deal with that often enough too!

Ninja, You are about right on with your stats for customer service! Yesterday just seemed to be the day for the grouches and idiots to be out. One lady came in talking on her cell phone so instead of greeting her and interrupting her conversation, I waited for her to hang up. The other groomer also failed to greet her... After  moment she said "Is anybody working here?'' OHHH I had to bite my tongue but still told her rather abruptly that I saw she was having a conversation and didn't want to interrupt her... to which she repeated what I said to the person on the other end of her call... I just personally find it rude, ah well!!! I'm over it now ;-)

Theresa, You too are correct and my manager agreed because I said the same thing to him. Obviously the lady did NOT want any help as she thought she had things ALL under control....

Ronnie, I could REALLY use a trip to A&W right about now ;-) Be careful of the nurses though... If you get the wrong one she may slip something into your beverage!

T

ooops got cut off..
Thanks again everyone ... I hope this post will help people who are new here or are new to the breed realize how important training and PROPER training is! Have a great night all! Stacy

Stacy
Yes, a Dog may Panic but a Dog in that frame of mind can and will bite, and once a dog bites then what can the person do to that Dog for biting Nothing at all you cannot correct in that situation, so there fore the dog gets away with the Bite
Now once it has been allowed to get away with it just one time then it will Bite again in a similar situation or maybe another So the thing is not ever to give it that chance to bite in the first place and if a Dog is stressed then you Muzzle it for your sake but mostly for the Dog just so it cannot pick up the habit of biting
Plus you saw that the Dog was not trained that alone needs a muzzle for safety and it proved so
Take Goran for instance
He has a lot of hair in and around the Ears so every now and then i clean and check his ears and give them a little clean out with a solution
Now i do not think he will bite but on the occasion i have caught him in a tender spot with my finger with a tishoo and he has squeaked a little. But i can tell you i put a Muzzle on him for safety i do not want to get bit and i will not take any chances
 And if they do really bite they will take half your arm away in one bite i have seen it happen first hand, and it happened so fast the dog just bit once and sat by the side of the handler as if it had not done anything wrong, the outcome was 12 stitches in the Arm a drain put in and a nurse every day for three weeks to change the dressings daily and his teeth went through a coat sleeve and a pullover but it lifted the arm open like a squashed tomato
The Motto is take no chances when a dog is stressed or doing something to the dog he may not like
Better give him a couple of sweets first talk to him and put the muzzle on and still talk to him whist it is on and doing what you have to, and when its over take the muzzle of and make a big fuss of the dog with more treats
Thats my way of course not every one will agree, but me i take no chances for the dogs sake as i have said before it is the dog who will suffer if anything goes wrong so do not let it happen
Even when i take a dog to the vet and they have to look in vulnerable parts the Muzzle has to go on for the Vets safety it is only right for remember the Vets face is close to the dog
Steve1

Stacy,
So sorry to hear about this.  That woman is nutzo!  She needs zapped repeatedly with that e-collar.  Can't you "borrow" her info and report her?  I think an anonymous call to the proper authorities would get that dog taken away from her.  I'm sure enough time has passed for her to have had other incidences and she won't think about it being from you...and so what if she does figure it out?  She can't do anything about it.  Just smile at her and say what a shame it didn't happen earlier or Gee, why didn't I think of that?  It would have ruined my day and I'm afraid I would have been fired because I don't think I could have kept my mouth shut.  I like Steph's idea!  Get out there and do it on your own and make the big bucks!
Deb

Stacy, what a frustrating thing to witness. I'm sorry that you had to go through all of that with this woman. We all feel sorry for the poor dog.

I wish we could report her for animal abuse. She shouldn't own an animal. Geez, I hope she doesn't have kids!

Steve,
Well I just can't argue with you. I read your post just shaking my head, I wish I had looked at it that way before. You are 100% correct. Usually I am more cautious.  
At the time I was thinking the dog might act the same or worse if we put the muzzle on right away, thinking maybe she would think we were going  to hurt her, since it goes on almost in he same fashion as the E collar.
I would have to say that about 90% of the dogs who come in to our grooming shop will not take treats from us. Maybe because my store offers a poor brand with no flavor... I think I will buy a bag of special treats and lock them in my toolbox when I am not there (Other groomers will "borrow" them if I don't!)
  With most of the big dogs that I groom if I get any funny eye contact or hostile body language from them, I muzzle them right away. The girls tease me at work and ask me why I muzzle a dog before it tries to bite and call me a Scaredy Cat.
The lady who taught me to groom (I was not trained through my store's "academy") was bitten by a Cairn Terrier and she got some blood infection and nerve damage and it ultimately ended her career. I tel them I don't want to end up the same.

This is kind of neither here nor there, as far as this particular topic, because GSDs are not included,  but relates as far as biting dogs. We are not allowed to use muzzles on certain breeds for the dog's safety. Poms, chihuahuas, yorkies, shih tzus, lhasa apsos (you'd be shocked by how many people own this breed and cannot pronounce it LOL) or any of the brachycephaly type pug-nosed breeds. We may use an elizabethan collar but they don't work very well... The scary part is that it's usually those small dogs who are a nightmare to groom!
 
Deb and Shady Lady,
I do have access to her information... Do you all think that an anonymous tip is in order in this situation? I had considered it that night I was so angry, and I could call from a friend's phone.
I just keep thinking what Theresa said about some people not wanting to be helped. My managers- I also reported the story to my store director!- said the same thing.