Issue with buyer need advice - Page 2

Sometimes they'll even claim they didn't get their refund and want double, so be sure you have VERY good proof that you gave it to them; this sort of pond scum is far more adept at scamming  money that we normal folks would ever think of.

Shocking, indeed Brynjulf. 

Michael, you are SO right. 

And that's why some people just won't show up in court, might not look good to the boss who thought it was all settled.

I agree,sounds like she has buyer's remorse,don't give in,put it in an email about giving money back if puppy is returned and also say how many phone calls you made and how many times you have offered her the money back for the puppy. PUT IT IN WRITING!!! Had a lady do that to a freind of mine,but she would not let my friend talk to the vet and told the Vet not to talk to anyone,but same thing wanted her money back,wanted to keep the puppy clamed it had mange and the  whole nine yards. didn't want to give hte puppy back because she felt he wasn't being taken care of,same thing your lady is saying to you. Stand your ground, some people are just crappy. 

I agree, the OP should stand her ground.

The inference Jenni is making however involves a dog that was returned her. The matter of funny business is yet to be resolved with a refund check that never cleared.  I know, it is a real mess to figure out and that is why the courts have it. For some reason, Jenni does not show in court to defend herself, but sends some attorney who acts all surprised when he arrives late, and breathless and pretends to feign ignorance to gain information from the utterly trusting buyer of Jenni''s awesome expertise.

The buyer does not want to give up the puppy.. He only wants money back.  If I were you, I would have to put it point blank..  FULL refund and you get puppy back, or they keep puppy with NO refund AT ALL!!  Simple a that... 

Since they really dont want to give the puppy back, you really don't have any options, unless you are just a kind person that gives money when people want it...There's not much more to this tht can be considered.  JMO

I agree with the other posters....the buyer should return the puppy for a refund.  But I can also hear how you are waivering on this in your post...you want to "do the right thing" to make the buyer happy.  I'm not sure that's possible in this situation.  Bottom line, if it were me, I wouldn't want to give any sort of refund on a registered dog with full breeding rights, because lets face it, it might be too "defective" to pay full price for, but that probably won't stop the buyer from breeding the dog in the future.  So if you feel you need to do something to break the deadlock, an alternative would be to offer a partial refund with proof of spay/neuter.  Just another option if you feel the need to negotiate with the buyer.

Hutchins, if the OP is indeed the kind of person who just gives money when people want it, I'll take some of it!  I'm sure I can find good uses for it....

Regardless of interpersonal differences between members here, surprisingly all are in agreement, Maverick--full refund ONLY if puppy is returned by such and such date, and you make sure you've got all your T's crossed and I's dotted in writing and puppy in hand before you hand over that first penny,  OR no money refunded, buyer keeps puppy, and life goes on.

That's it--you give her two, and only two, choices, and you give her a time frame by which she must decide, and you do it in writing.  If the deadline comes and no decision is made, follow up with a letter informing her that the situation is now considered to be closed by you, and while you welcome updates on how the puppy is maturing, you will give no further consideration to refunding any monies. 

You're being played; consider it one of the 'trials by fire' that you must overcome in your endeavors as a breeder, and win it.

 to BeeTree.

Thanks everyone for the advice and support. I have just sent her a mail asking to return the puppy to me for a full refund and that this is the last time that I will make this offer to her. She has until the end of the week to get back to me otherwise the matter will be considered closed. Will keep everyone updated when I get a response. I really hope she returns the puppy as I don't want the puppy to be in a home where the people are not happy with her.

Thanks Again,
Mav

IMO the right decision. I'm with you, I hope you can get the puppy back. Good luck........