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by nikita007au on 30 November 2004 - 14:11
Hi all,
I am trying to register some dogs. For most of them I have both parents and for some I have only one parent. All of the parents of the dogs I am trying to register are in the database already. However when I go to register them it comes back with the error message "SORRY Neither parent was found in our database".
Is this a common problem or am I doing something wrong? I mean I have the parents, they come up as being in the database already, names are spelt correctly - what's going on?
Hope someone can help :)
by Het on 30 November 2004 - 15:11
this does happen sometimes...try typing in all the info but only type in the parents first name, and then it will give you a list of dogs to pick from, if that doesn't help then try typing in the last name of a dog. for example. my dog Della von Westfork any time that I put in a dog that is out of her I have to type Westfork for her name and then the system will correct it and put in her full name..otherwise it says that she is not in the system.
Heather
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by PINERIDGE on 30 November 2004 - 17:11
Yup, and some dogs have a "V" or other prefix as part of their name.
so if you enter it without it -- it's not recognized.
by nikita007au on 30 November 2004 - 20:11
Thanks for the tips! I'll give that a go and see if it will work - here's hoping anyway!!
Thanks again :)
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