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by Maverick13 on 26 November 2012 - 06:11
Hi Guys,
I am having an issue with one of my puppy buyers and would like some advice on the best way to proceed.
On the 5th of September the buyer came to pick up the puppy. She was at my place for about 2 hours and saw the puppy playing with the parents and another litter mate that was with me. On the 6th of September she sent me and email claiming the puppy was not in good condition and that she suspected the puppy had mange. I called her immediately and informed her that there was no way she could have mange as none of my dogs have ever had any problems with mange. She took the puppy to another vet and was informed that it was a small puppy rash and nothing to be worried about.
On the 7th of October she sent me another mail saying that she noticed the puppy walking funny on the 20th of September and took the puppy for an x ray and the vet confirmed that the puppy had a ‘severe’ calcium deficiency. She wanted to renegotiate the price. Once again instead of emailing her, I called her (the reason I did not email is because I wanted to give the personal attention of calling and speaking with her but in hindsight it would have been best to have something in writing) and told her that I was willing to take the puppy back and refund the full amount. She did not want this. Then again towards the end of October she sent me another mail asking if I could refund 50% of the money to her. I do not do this for the money, as all breeders know there is no money to be made from breeding but I felt the best option was to take the puppy back and refund the full amount to the buyer. She once again did not want to do this and insulted me by saying that she did not feel that the puppy would be looked after adequately in my care. My German Shepherds are the best in my country at the moment and they receive the best care, however I did not argue with her as I felt she was taking her frustrations out on me. I delayed in contacting her this time as I was speaking with people trying to find the best solution. I finally offered to take the puppy back but she refused again.
I received another email today asking for 50% of the money and she wants to keep the puppy. I have no problem returning the money to her, but everyone I have spoken to including the vets who look after the puppy have told me not to refund half the money as it is a sign of me accepting the accusations against me. The vet has also informed me that he checked on the puppy about a week ago and she is fine. However the buyer insists I gave her a bad dog. If any of the buyers feel they have received a bad dog I am glad to refund the full amount and take the puppy back. This is the first complaint I have received. What upsets me is that she was at my house looking at the puppy playing with the litter mate and parents for a good 2 hours and was fine taking the puppy. But after some time she is complaining I sold her a bad dog.
Should I simply give her 50% of the money back or should the only alternative be that she returns the puppy to me and I give her the full amount back. I have no problem giving her the full amount back. Also please note that at no point has the buyer been aggressive or rude to me, except when she insulted me on how I take care of my dogs which I let slide once because I believed she was just taking her frustrations out on me. I do however, feel that she is trying to bully me into giving her half the money back and she gets the advantage of keeping a show quality puppy.
Any advice on this would be greatly appreciated.
Regards,
Mav
I am having an issue with one of my puppy buyers and would like some advice on the best way to proceed.
On the 5th of September the buyer came to pick up the puppy. She was at my place for about 2 hours and saw the puppy playing with the parents and another litter mate that was with me. On the 6th of September she sent me and email claiming the puppy was not in good condition and that she suspected the puppy had mange. I called her immediately and informed her that there was no way she could have mange as none of my dogs have ever had any problems with mange. She took the puppy to another vet and was informed that it was a small puppy rash and nothing to be worried about.
On the 7th of October she sent me another mail saying that she noticed the puppy walking funny on the 20th of September and took the puppy for an x ray and the vet confirmed that the puppy had a ‘severe’ calcium deficiency. She wanted to renegotiate the price. Once again instead of emailing her, I called her (the reason I did not email is because I wanted to give the personal attention of calling and speaking with her but in hindsight it would have been best to have something in writing) and told her that I was willing to take the puppy back and refund the full amount. She did not want this. Then again towards the end of October she sent me another mail asking if I could refund 50% of the money to her. I do not do this for the money, as all breeders know there is no money to be made from breeding but I felt the best option was to take the puppy back and refund the full amount to the buyer. She once again did not want to do this and insulted me by saying that she did not feel that the puppy would be looked after adequately in my care. My German Shepherds are the best in my country at the moment and they receive the best care, however I did not argue with her as I felt she was taking her frustrations out on me. I delayed in contacting her this time as I was speaking with people trying to find the best solution. I finally offered to take the puppy back but she refused again.
I received another email today asking for 50% of the money and she wants to keep the puppy. I have no problem returning the money to her, but everyone I have spoken to including the vets who look after the puppy have told me not to refund half the money as it is a sign of me accepting the accusations against me. The vet has also informed me that he checked on the puppy about a week ago and she is fine. However the buyer insists I gave her a bad dog. If any of the buyers feel they have received a bad dog I am glad to refund the full amount and take the puppy back. This is the first complaint I have received. What upsets me is that she was at my house looking at the puppy playing with the litter mate and parents for a good 2 hours and was fine taking the puppy. But after some time she is complaining I sold her a bad dog.
Should I simply give her 50% of the money back or should the only alternative be that she returns the puppy to me and I give her the full amount back. I have no problem giving her the full amount back. Also please note that at no point has the buyer been aggressive or rude to me, except when she insulted me on how I take care of my dogs which I let slide once because I believed she was just taking her frustrations out on me. I do however, feel that she is trying to bully me into giving her half the money back and she gets the advantage of keeping a show quality puppy.
Any advice on this would be greatly appreciated.
Regards,
Mav
by weitel on 26 November 2012 - 07:11
you know, it sounds to me like she just bought a dog without thinking of her finances first. If you spoke with the vet that's checked that dog out and the vet is saying the dog is fine, i wouldn't give her a penny without having that dog back in my hands. She probably now realizes she payed more than she could afford. Just what my thoughts would be off of your description of the scenario. Don't give in and pay 50% back. Continue to offer a full refund once you've got the dog back in your care. Only you know whether or not your dogs are or aren't being taken care of. (I'm not implying one way or the other.) Hope that helps and sorry you're having to deal with that. That's never any fun to go through.
Best of luck
w
Best of luck
w
by THEskridge on 26 November 2012 - 11:11
I am not a Breeder I am a buyer so I looked at this from a Buyers point of view... NO NO NO it sounds like she just wants to get money back. You told her several times you would take the puppy back and refund the money, if she was so concerned with the health of the puppy she would have returned the pup after only having it one day when she first complained. Don't let her snooker you...stand your ground :)
by Blitzen on 26 November 2012 - 12:11
Do you have a contact? If so what does it say about this situation? Personally I'd do everything I could including trickery to get the dog back in my hands and then refund her purchase price. This is never going away.She's a psycho.
by Jenni78 on 26 November 2012 - 12:11
Mind PMing me her name? There is one like this that's been going around and I once defended her breeder and she has harassed me for years since that point, sending occasional threatening emails. She is BAT SHIT CRAZY.
Get that puppy back AT ALL COSTS. It could be in serious danger. DO NOT REFUND ANYTHING unless the puppy is in your possession. As Blitzen said, tell her whatever you need to to get your hands on that poor puppy!!!
Get that puppy back AT ALL COSTS. It could be in serious danger. DO NOT REFUND ANYTHING unless the puppy is in your possession. As Blitzen said, tell her whatever you need to to get your hands on that poor puppy!!!
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