Service Dog Not Allowed to Board Plane - Page 1

https://toronto.citynews.ca/video/2018/09/26/service-dog-denied-boarding/

Apparently, this was because the plane had a stopover in Iceland, which has very strict quarantine regulations re. dogs from other countries. I know the owner of this board is from Iceland, which is why I am posting here.

The dog had all necessary health clearances and vaccinations required by their destination country, Ireland. Isn't the airport declared an international zone, where quarantine restrictions don't apply?

https://www.pettravel.com/immigration/Iceland.cfm

And why the heck didn't the airline know about this BEFORE the dog and owner checked in??  

The owner of this dog owns a K9 training school in southern Ontario, breeds goldens, and despite being legally blind, competes in agility. I have trained at her school, and I really feel for her!

On reading the comments on the Pet Travel website, I found the following:

Hi I travelled two years ago from the US to Switzerland- where we now reside- with icelandair and we had a layover in Iceland. THEY WERE AMAZING- every step of the way. I was in tears dropping my animals at checkout and they assured me someone would be with them the whole time (except on the flight)- and they really were. When they brought them to me, I could tell that the people bringing them really had joy in caring for the animals.

In Iceland, we were given a room- like the size of a small bedroom- to be with our pets- feed them, pet them, play with them, etc. we just couldn't go outside with them because of the quarantine thing. Neither of our animals "went" in this room, or soiled their cages. The dog waited until we were outside, in Switzerland, and she found the perfect piece of grass- and the cat waited until we got home and she had her kitty litter. Neither of the animals ate during this time- I think that is normal though- they're stressed.

Christina Kadelka

 

 So, the airport DOES have a layover area for pets that are just passing through the country, and there was NO REASON for Nancy to be refused to take her dog on the flight!

I guess [budget] WOW airlines means that the flight staff have no clue about airport regulations. I hope this woman made a review on travel sites like "tripadvisor" about this situation.

Oh, I am sure WOW is going to regret this! I don't know Nancy very well, but someone who's accomplished what she has in the dog world (and being legally blind, as well) knows how to stand up for herself!

And the situation has been sorted out:

https://toronto.citynews.ca/2018/09/27/visually-impaired-womans-dream-vacation-set-to-take-flight-again/

They make it look like it was Nancy's fault for not knowing she had to register the dog in their booking 48 hours before departure.  

Nancy has flown internationally many times before with her dog, and never had this sort of problem.