groomers, are they at fault if a dog is injured in their care? - Page 3

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Mindhunt

by Mindhunt on 11 October 2013 - 15:10

My mom inherited a Shih Tzu who is a very timid dog, not a mean bone in his body, happy loving dog, just not very "brave" if you get my meaning.  My mom took him to a groomer who came highly recommended.  They got him back with razor burn on his belly and cuts to his face.  The groomer said Odie was very difficult to groom and my mom reminded him this was Odie's first grooming session ever.  The groomer said he would make sure to have good treats and work with him.  The another time my mom took him we got him back with a pretty deep cut on the skin of the shaft of his penis, thankfully not serious.  Also deep cuts on his face.  The groomer said his helper didn't restrain Odie well enough.  I was pretty insistent that mom take him elsewhere which she finally did but the damage was done.  Odie would not let any groomer touch his face or belly area.  He would shake and whine when he went to grooming, urinating on himself.  I found out later that I only heard about the 2 most grievous sessions, there were a few more in between where there were no injuries but something pretty traumatizing happened.  My mom began working with Odie and lots of treats so she could touch his face and belly. Finally he would tolerate both areas groomed.  The new groomers (bless their hearts for their patience and understanding) took the time to really work with Odie on grooming.  He will not tolerate grooming on everything but his face, mom has to be there to praise him and he will allow his face to be groomed.  I am sure with time and patience the groomers will convince Odie that it is ok....  A good groomer is worth their weight in gold to me.

Pirates Lair

by Pirates Lair on 12 October 2013 - 01:10

First of all, do your research-a Professional Pet Groomer/Stylist is Certified by CPPS, IPG, NDGA or ISCC.
 
To be accredited by one of the afore-mentioned organizations is no easy task, and the majority of these Professionals compete Worldwide.
 
Most of their work is done by hand scissoring, not clippers.  And by the way.....quality Scissors can vary in cost from $300-$1,200 and need to be sharpened 4-5 times a year. (Cost)
 
Quality shampoos $30 -$60 gallon (cost)
  
If you're Groomer is not Certified by one of these organizations ask them why? Before anyone protest, I know there are some good pet quality groomers who do safe work with a pair of clippers.
 
Most times, when the groomer/stylist has been informed that this is the dogs first time in a Salon they will suggest leaving the dog with them for an hour or so to familiarize themselves with the environment, and then make an appointment for a bath & grooming. This is most important for young dogs/pups to make their first visit a happy one.
 
 
Groomers/Stylist are like any other  profession, some are great and others are a nightmare.
 
My wife has been designated as an Expert Witness  by the B.C. court system, she was called to testify in two different cases involving the deaths of dogs while in the care of a "Dog Groomer".
 
Before you think about saving $10 or $15 on your dogs next visit to the Salon........Do Your Research


Kim
 

Sunsilver

by Sunsilver on 12 October 2013 - 09:10

Well, we're good with the Berner. The owner tells me he's an outside dog, and obviously hasn't had much training or attention, so he's just young and untrained. I tested him out by scritching his bum while he was eating: the more I scritched, the faster his tail wagged!  Teeth Smile  So, he's going to be difficult to handle due to his size and lack of familiarity with being bathed, but he's not at all vicious.

Boy, does he stink! They obviously don't keep his kennel and run very clean!  Sad Smile

dragonfry

by dragonfry on 12 October 2013 - 21:10

Kim as a retired pet groomer, i was never certified because the state of florida does not require any type of certification to groom.
But since i did start at Petsmart, i at least learned under a system that had a lot of pet care rules. Plus i'm not a dumb as some of the people i've met in grooming. :p I've only worked for two places Petsmart and a Vet office. Both have a lot of rules and regulations. More then a mom and pop grooming salon with no oversight.
And i always told new clients and first time puppy owners, we are dealing with live animals. They sometimes do thinks you are not expecting. Like taking a flying leap off the table. Screaming bloody murder when you try to wet them with lukewarm water. Crap everywhere for the blow dryer. (Mostly cockers)
If grooming we easy everyone would do it. I got out due to a car accident that messed up my back. Sometimes i miss it, some days i don't.
And this couldn't be more true!
"Groomers/Stylist are like any other  profession, some are great and others are a nightmare."
Fry
 

kitkat3478

by kitkat3478 on 13 October 2013 - 00:10

I say the groomer should pay the entire vet bill.
If you bring. Your dog to be groomed, you expect the person to be equipted for the job.
If a dog has not been groomed before, you still expect the person has experience to handle the. Dog.
If not, the groomer should flat out state they are nnot equipted or experienced in large breed dogs.
If they want to take the monney in,when all is good, they better be equally prepared to pay it out, if something goess wrong.

boxer247

by boxer247 on 13 October 2013 - 01:10

It depends if the dog was acting out or the reason the dog was injuried.

Bhaugh

by Bhaugh on 18 October 2013 - 18:10

As someone who used to groom (totally agree on the raised tub....low ones KILL your back) since the owners took the dog to an EMERGENCY vet with an outrageous bill, I would say that the groomer could pay a reasonable portion. I agree with the comment of "have you ever stopped a mastiff who wanted to go" YES I have and its pretty much useless. Shit happens. The dog was not seriously injured BUT the groomer should have advised as soon as the dog was picked up and much of the story would have had a different outcome.

ilovemypoodlefluffy

by ilovemypoodlefluffy on 19 October 2013 - 16:10

okay, my friend is no longer posting on the subject so i believe the dog is fine now, not sure if they pursued any legal action or not. i told her my opinion was that the dog did not need to go to a vet, especially not an emergency one....the vomiting alarmed her as well as the sudden incontinence and growling at her kids. i personally don't rush animals into the vet every time they vomit or limp (because i can't really afford to) but she said her husband wanted to, so they did. i know i have quite a time trying to do anything with a german shepherd that is uncooperative, and i can only imagine how hard a great pyr would be, wow....

Detroit SchH

by Detroit SchH on 19 October 2013 - 23:10

I have 20 + years in the grooming business.

$150.oo is not a bad price for a Pyr that had not been professionally groomed in over 3 months, let alone never. The symptoms of weakness, vomiting, growling, and soreness are likely due to the hours of standing, mental and physical stress (pain) of being de-matted for hours at a time. It is really hard on a dog. Because groomers are presented with neglected cases like this Pyr and have to do several days worth of brush out in a few hours, I say these symptoms are the result of being neglected and  that is the owners fault.

If the dog fell or jumped out of the tub, that is absolutely the groomers fault. It does happen even to diligent groomers. But the owner should have been called immediately and asked if they wanted the groomer to take the dog to her vet, or if the owner wanted to come get the dog and take him to their own vet. Then the ER call would have been avoided. 

 





 


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