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ForumsGerman Shepherd Dog > continental / united merger - petsafe?? (10 replies)
continental / united merger - petsafe?? by SitasMom on 15 May 2012 - 03:18 |
I've been trying to book a flight for a puppy on PetSafe for the past 5 days and the wait is 30+ minutes... got a flight, then had to reschedule, after finally rescheduling - they didn't send the confirmation email. My client is livid, my cell phone is way past out of minutes and once again I'm on hold..... |
by leoetta on 15 May 2012 - 03:58 |
| For the past couple of months the hold times have been outrageously long. They used to answer sometimes before the phone had a chance to ring.This new system whatever it is needs to go. When you complain about the wait they just tell you they are really busy which I think is not the real reason at all. If you got the confirmation number I would think you would be okay, but an email would sure make you feel better. :) |
leoetta by SitasMom on 15 May 2012 - 04:49 |
I had to call (and wait) 4 times to get a flight corrected and email confirmation.... |
by delacruz germanshepherds on 15 May 2012 - 13:26 |
| Yes I had a flight scheduled for today to CA and was called that this flight was Canceled and was rescheduled to the 25 of this month no conformation # . So I scheduled the flight with Delta and the puppie will leave on the 17 th. |
by Ramage on 15 May 2012 - 13:33 |
| I had to wait on hold a few times for 20+ minutes and reschedule once, but I finally managed it all. I just put the phone on speaker and go about my business while I wait. No one informed me they changed offices, though, so when I got to Orlando I parked on the wrong side of the airport and had to push a heavy cart and dog all the way across the entire airport and then ask a bunch of people where the office was. I guess I can't complain too much ... the employee was WAY nicer than the Continental employees EVER were. |
Ramage by SitasMom on 15 May 2012 - 13:33 |
my puppy buyers will be very upset if the flight is postponed....... i used up all my minutes plus had to pay for 120 extra minutes on my phone becasue of petsafe's mess......not a good way to conduct business! i may never use them again. |
by delacruz germanshepherds on 15 May 2012 - 13:47 |
| I know I won't use them again they are some unfriendly people ,not a way to do business specially dealing with live animals. |
by swingfield on 15 May 2012 - 15:19 |
| 45 minutes on hold!! I did get a conformation email... but had to call 3 different times to schedule flight.. all with over 45 minute hold and then they closed on me while I was on hold one of those calls..!! argh..! this is not helping us ship at all!! the only good news was I able to get her into the small airport 20 minutes near my home !! and they were $150 cheaper than Delta .. |
swingfield by SitasMom on 15 May 2012 - 15:51 |
my cell phone bill from being on hold will be over $150 for the extra minutes....grrrr |
by swingfield on 15 May 2012 - 16:29 |
| wow.. that stinks.. sorry! I never even thought about the minutes used! I dont have unlimited either.. geez. I better look at my bill ! |
by SitasMom on 16 May 2012 - 19:04 |
I dropped the puppy off this morning and everything went well! They suggested that I contact the customer service and send in a written complaint with a copy of my phone bill. |
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