Allan, did you check out the previous "back and forth" on the two sites that Joanro suggested previously? (I didn't; I'm just asking) Perhaps there is more to the story? I don't know either party from Adam, but I would really wonder WHY a dog would be so arthritic at 4- was it accident? Was it injury? "Genetic" arthritis???? I see big, waving red flags when one person's dog has multiple problems, there don't seem to be others, and the person would rather slander someone all over the internet than speak civilly and accept a refund. Maybe Joanro had a reason she didn't want to give the person another dog and thus offered a refund instead? I cannot say I'd blame her and in fact would do the same myself. If there is even a tiny part of me that wondered if the dog had suffered injury, either accidental or intentional, I would hesitate to set a second dog up for the same fate. The fact that the puppy was purchased for only "half" what they normally go for, and the buyer refused a refund tells me there is much, much more to this story and Joanro refusing to answer over and over and over again the very same questions just tells she might have other fish to fry, not that she's necessarily hiding a damn thing.
What do health clearances posted on a website have to do with this? If Joanro doesn't post all health clearances on her website, that makes them 'inadequate," Allan? If they're not posted online, does that make her dogs more prone to passing on problems?
If they're American tested (OFA), can't anyone curious just look them up in the database? As I said, I don't know either party and haven't looked at the website in question- that last statement just struck me as patently odd.