Issue with buyer need advice - Page 3

Beetree, what in the bloody hell are you talking about? 

Blitzen, just smile and nod. It becomes you. 

Thanks!

not a breeder here but if I were, I would also say, refund and return puppy, and/or I would want IN writing the vets report that this puppy is not 'healthy', if she can't produce IN writing a vet's report and refuses to return puppy, I'd end it right there.
Diane

Good move (the email offer) and never accept anything but a vet certified report regarding alleged issues.  Further there have been scammers written about here that brought a DIFFERENT dog to the vet and claimed it was the purchased dog so I would put in your contract the right to have your own vet or vet of your choice confirm any diagnosis and make sure you have the right to be there, have a representative there (at the vet) and I would also put something in your contract about them agreeing to allow you full access to any vet reports, testing, etc.  This should be in every breeder's contract or you will have a hell of a time, if you have a scammer,  getting access to the records and making sure it was the dog you sold that has the issue and might even end up with a euthanized pup because some quack claimed it was dysplastic etc. 

that is the right thing to do Mavererick 

This buyer is what I call, "One of those!"
I bet if you think back there were subtle and maybe not so subtle warning signs.  When there is no proof of the puppy having any problems, then they should either have to give the puppy back for a full refund or get nothing. I feel that if you do not get this puppy back, this buyer may torment you for a long time.

Beetree, what in the bloody hell are you talking about? 

Blitzen, just smile and nod. It becomes you.



LOL

I'm of the view that the Buyer will firstly have to prove the case of the puppy's condition.  What real evidence does the Buyer have?  I agree with GSDGenetics view on this matter. One has to remember, that people do their best to place pressure on Sellers, whether goods, services or dogs, hoping that the Seller will succumb to the pressure. I think it is time that you turn the table onto the Buyer. I'm of the view that the Buyer might be degrading your puppy's development and hence, damaging your Kennel's brand and reputation.

Every day that Buyer keeps the puppy, "critical period" attention and training (assuming that the puppy is still less than 16 weeks of age) is probably being neglected, potentially damaging the value of the dog and potentially costing you monies to undertake remedial canine behavioural  management. I would be offering the Buyer the opportunity to return the puppy to you and you will refund 50% of the price paid. Let the Buyer threaten legal action and hit them with a counter legal action. Of course, if you have a written contract, that will have to be addressed as part of your consideration.

All the best.

destiny4U, 

Do you really want to know? 'Cuz I'm ready to spill the beans. For some reason, I think Jenni already answered her own question!

you offered a refund for return of the puppy. As far as I'm concerned, this alone puts you in the "person of character" category. Stick to your guns and demand the return of the puppy. I'm sure it will be better off in the long run, and so will you.

If the puppy really had all these issues, why would the buyer want to keep it, even at a reduced price.